Kelly was a huge help in buying our house. She is personable, professional and a calm presence during what can be an exciting but stressful process. Our buying process was particularly difficult given some odd behavior from the seller's agent. We were concerned we might not get the house we had fallen in love with but Kelly went out of her way - traveling to the coldest days this winter when it was -50 to deliver paperwork, etc. while maintaining a professional approach to the seller's agent's demands. She was also able to smooth things over so we were able to proceed and get the house we loved. I suspect she shielded us from a lot of the unpleasantness, which I am so grateful for; I was able to relax and trust in her expertise.